Coaching Skills
How can you balance employee evaluation and employee coaching to become a more effective manager?
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Course Information
- Format: Self-paced
- Price: Free
- Length: 1.0 hours
- Credential(s) eligible for contact hours: Sponsored by New England Public Health Training Center (NEPHTC), a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) to receive up to 1 total Category I continuing education contact hours. Maximum advanced-level continuing education contact hours are 0. Provider ID: 1131137 Event ID: SS1131137_CS.
If you are not seeking CHES contact hours, if you complete the evaluation, you will receive a Certificate of Completion. The Certificate will include the length of the course. - Competencies: Management and Finance Skills
- Learning Level: Awareness
- Supplemental materials: Course Guide and Technical Requirements (PDF)
- Pre-requisites: None
- Technical Requirements: This training was created with Articulate Storyline. Please refer to the Articulate 360 System Specifications to ensure your system meets the minimum requirements for viewing.
About this course
As a manager, you wear two hats that can be difficult to manage effectively. On one hand, you have to evaluate your employees and make decisions regarding promotions, demotions, salary actions, and terminations. On the other hand, you are also a coach and an advocate for your employees' success. Employees may be reluctant to be frank and discuss weaknesses or mistakes. While there is no perfect solution, this course will help you to understand the problems and provide you with a strategy to effectively balance these two inherently conflicting roles.
What you'll learn
After completing this course, you will be able to...
- Apply the four-step coaching process
- Make clear separations between performance reviews and developmental coaching sessions
- Demonstrate how to listen effectively and with empathy
- Recognize how to discuss performance issues that will impact an employee's ability to achieve his/her goals
Enrollment and Contact Hours
The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.
Having trouble accessing the course? Contact support@nephtc.org
Acknowledgement:
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27877 “Regional Public Health Training Center Program”. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.