About this course

Local health departments are responsible for creating and maintaining conditions that keep people in their communities healthy and safe. The Centers for Disease Control and Prevention (CDC) has defined and recently updated 10 essential public health services that communities should undertake to protect and promote the health of all people in their community. This training uses a case study (based on an actual infectious disease outbreak) to relate each step of the investigation to one of the 10 essential public health services. Public health professionals should be able to describe each of these essential services, and should work to ensure that all 10 services are provided in their community.

What you'll learn

After completing the training, you will be able to...

• Summarize the 10 essential public health services
• Describe the three local board of health (LBOH) responsibilities for infectious disease investigation: reporting, case investigation, and controlling further spread of infectious diseases
• Classify disease investigation activities into one of the 10 essential public health services
• Give examples of partners that are necessary to deliver the 10 essential public health services
• List the signs and symptoms of a specific pathogen linked to this case study

Subject Matter Experts

• 
  Anne Fidler, ScD
  
  

  Assistant Dean and
  Professor,
  Boston University
  School of Public Health

• 
  Kathleen MacVarish, MS
  
  

  Associate Professor
  of the Practice
  Boston University
  School of Public Health

Enrollment and Contact Hours

The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements. Select the Enroll Me button below to enroll for this course. 

Having trouble accessing the course? Contact support@nephtc.org

* Yale School of Public Health, Office of Public Health Practice, a New England Public Health Training Center partner, is a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. All CHES credit inquiries are managed by YSPH

About this course

An effective onboarding plan helps new employees adjust to their jobs by establishing better relationships, clarifying expectations and objectives, and providing support through feedback, coaching and follow-up. This leads to higher job satisfaction and performance, lower employee stress, greater commitment to the organization, and decreased staff turnover.

What you'll learn

After completing this course, you will be able to...

• Name three ways effective onboarding programs help new employees adjust to their jobs
• List six benefits of an effective onboarding program
• Describe the 4 C’s that every onboarding plan should include
• Design an onboarding plan for new employees that covers day one, week one, and 30/60/90 day check-ins

Subject Matter Expert

• 
  Brenda Wagenknecht-Ivey, Ph.D. CEO

  PRAXIS Consulting, Inc.

Enrollment and Contact Hours

The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

Having trouble accessing the course? Contact support@nephtc.org

Acknowledgement:

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27877 “Regional Public Health Training Center Program”. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

About this course

As a manager, you wear two hats that can be difficult to manage effectively. On one hand, you have to evaluate your employees and make decisions regarding promotions, demotions, salary actions, and terminations. On the other hand, you are also a coach and an advocate for your employees' success. Employees may be reluctant to be frank and discuss weaknesses or mistakes. While there is no perfect solution, this course will help you to understand the problems and provide you with a strategy to effectively balance these two inherently conflicting roles.

What you'll learn

After completing this course, you will be able to...

• Apply the four-step coaching process
  
• Make clear separations between performance reviews and developmental coaching sessions
  
• Demonstrate how to listen effectively and with empathy
  
• Recognize how to discuss performance issues that will impact an employee's ability to achieve his/her goals

Enrollment and Contact Hours

The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

Having trouble accessing the course? Contact support@nephtc.org

Acknowledgement:

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27877 “Regional Public Health Training Center Program”. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

About this course

Have you ever attended a meeting that was disorganized, took much longer than it should have, and ended with nothing to show for it? We've all sat through meetings like that at some point in our careers. Not only are they frustrating to the attendees, but they also deplete one of our most valuable resources, time. In this training, you'll learn about the key components of successful meetings so you can plan, set up, and run a meeting that makes the best use of everyone's time.

What you'll learn

After completing this course, you will be able to...

• Determine the need for a meeting
• Plan a successful meeting
• Set up a meeting
• Effectively run a meeting
• Follow up after a meeting

Enrollment and Contact Hours

The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

Having trouble accessing the course? Contact support@nephtc.org

Acknowledgement:

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27877 “Regional Public Health Training Center Program”. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

About this course

Whether you are managing a single program or an entire public health department, understanding the basic principles of branding and marketing can be crucial to your success. Every program and organization has key stakeholders. The goal of this course is to offer concrete strategies for communicating with those stakeholders in order to support your broader program and organizational goals.

What you'll learn

After completing this course, you will be able to...

• Describe the four pillars of building a strong brand
• Outline the steps for developing an effective marketing communications plan which includes:
  • Understanding the mission and goals
  • Knowing the audience
  • Identifying the core umbrella messaging
  • Defining messaging by target audience, and
  • Identifying and prioritizing tactics
• Describe the importance of educating the staff and other stakeholders on desired brand behaviors, and
• Identify and track success metrics.

Subject Matter Expert

• 
  Michele Levy

  Marketing Consultant
  ML Brand Strategy
  Consulting

Enrollment and Contact Hours

The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

Having trouble accessing the course? Contact support@nephtc.org

Acknowledgement:

This training was supported by the Massachusetts Department of Public Health (MDPH) with funds made available by the Grant or Cooperative Agreement Number 6 NB01OT009172-01-02, funded by the Centers for Disease Control and Prevention. Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the Centers for Disease Control and Prevention or the Department of Health and Human Services. This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31685 "Regional Public Health Training Center (PHTC) Program." This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

About this Webinar

What trends are happening in the external environment that are affecting the public health organization and how can you manage them? How can contemporary theories of management and motivation inform your work? Learn about the skills needed for managers to thrive in today’s new normal.

What you'll learn

At the end of the course, participants will be able to:

• Classify trends affecting public health organizations today into one of five types
  
• Give two examples of consequences of the trends on public health organizations
• Name two contemporary theories of management and two parts to employee engagement
• Identify four effects of contemporary theories of management and motivation on organizations today
• Describe three skills needed to thrive in the “new normal”

Subject Matter Expert

• 
  Brenda Wagenknecht-Ivey, Ph.D. 
  CEO
  Praxis Consulting, Inc.

Registration and Contact Hours

Select the Enroll button below to register for this webinar. If you have any trouble accessing the webinar, contact trainingmanager@nephtc.org.

The Certificate of Completion will include the length of the webinar. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

About this Webinar

What are the principles of evaluation and how can your agency use data for effective evaluation? Evaluation is one of the most important skills that public health practitioners can use to meet the needs of the population they serve, to understand what is needed in their particular population, and to demonstrate the effectiveness of programs and services. Governmental and private funders providing resources for public health services are really interested in knowing that programs make a difference and that money is being spent well. Databases of evidence based programs and services, and requirements to use the programs and services, are ways to share ideas, and to show how some programs work better for some populations than others. Learn about this important part of the public health skill set in this webinar.

What you'll learn

At the end of the course, participants will be able to:

• Summarize four basic principles of evaluation
  
• Describe three types of evaluation:  formative, process, and outcome
• List five sources of quantitative data and five methods to collect qualitative data
• Learn about developing an evaluation plan for a public health program

Subject Matter Expert

• 
  Justeen Hyde, PhD
  Center for Healthcare Outcomes and Implementation Research (CHOIR)
  Bedford Veteran’s Administration

Registration and Contact Hours

Select the Enroll button below to register for this webinar. If you have any trouble accessing the webinar, contact trainingmanager@nephtc.org.

The Certificate of Completion will include the length of the webinar. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

About this Webinar

What is quality improvement and why is it important in public health? How can you see your current project in public health, and the health inequalities you want to solve, in the context of quality improvement? How does the Plan-Do-Study-Act (PDSA) cycle work in Quality Improvement? How do Quality Improvement activities help accreditation and how can the failure to develop skills in quality improvement hinder accreditation? Learn about these topics and more in this webinar.

What you'll learn

At the end of the course, participants will be able to:

• Contrast quality improvement, quality assurance, and evaluation
  
• Explain why quality improvement activities are necessary in today’s public health environment
• Describe the four phases of the PDSA quality improvement model
• Discuss two existing standards-based programs that support quality improvement
• List five benefits and three barriers to public health agency accreditation

Subject Matter Expert

• 
  Osagie Ebekozien MBBS, MPH, CPHQ, CPHRM
  Director,
  Office of Accreditation and Quality Improvement
  Boston Public Health Commission (BPHC)

Registration and Contact Hours

Select the Enroll button below to register for this webinar. If you have any trouble accessing the webinar, contact trainingmanager@nephtc.org.

The Certificate of Completion will include the length of the webinar. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

About this Webinar

Project Teams can be powerful forces in public health programs and departments, and they are complex to manage effectively. There are many tools available to help you manage projects. Beyond tools, what are the factors that drive project success and help you lead engaged project teams? Learn about these topics and more in this webinar.

What you'll learn

At the end of the course, participants will be able to:

• Describe the five phases of project management
  
• Give examples of three project management tools
• Summarize the four factors that lead to project success
• List five essential components of high performance teams
• Explain three engagement drivers for maximum job satisfaction and five for maximum job contribution

Subject Matter Expert

• 
  Brenda Wagenknecht-Ivey, Ph.D. 
  CEO
  Praxis Consulting, Inc.

Registration and Contact Hours

Select the Enroll button below to register for this webinar. If you have any trouble accessing the webinar, contact trainingmanager@nephtc.org.

The Certificate of Completion will include the length of the webinar. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

About this Webinar

This webinar continues the discussion on budget assessment and budget monitoring. It moves beyond the budget cycle, and provides tips for a simple persuasive budget narrative to focus on how you might think about specific budget line items. How does a top-down budget approach work within your environment? How do monthly budget reconciliations work? How do you read budgets and understanding variance reports? Though the concepts are the same, the vocabulary can vary in different organizations, and participants share variations. Learn more about managing budgets in this webinar.

What you'll learn

At the end of the course, participants will be able to:

• Classify budget line items into the correct type of budget: operational or capital
  
• List two pros and two cons of a top-down budget approach
• Describe the five steps in a monthly budget reconciliation process
• Confidently read budgets and variance reports

Subject Matter Expert

• 
  David A. Lagasse, MA, MHSA
  Chief Financial Officer;
  Senior Vice President of Fiscal Affairs, McLean Hospital

Registration and Contact Hours

Select the Enroll button below to register for this webinar. If you have any trouble accessing the webinar, contact trainingmanager@nephtc.org.

The Certificate of Completion will include the length of the webinar. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

About this Webinar

What are the common types of budgets and approaches to budgeting? This webinar illustrates the process of budget formulation, approval, and execution in a town, explaining the roles of the people in the town, including the manager for public health and the town accountant. You will discover the common revenue and expense categories in public health budgets. The experts also explain how to use the budget to defend proposed spending and to educate town officials and citizens about what public health does and why it is critical. Learn about these important budgeting topics in this webinar.

What you'll learn

At the end of the course, participants will be able to:

• Identify four common types of budgets
  
• Describe the budget development and approval process
• List four major revenue and three major expense categories in public health budgets
• Defend proposed spending through written budget narrative and oral presentation

Subject Matter Expert

• 
  David A. Lagasse, MA, MHSA
  Chief Financial Officer;
  Senior Vice President of Fiscal Affairs, McLean Hospital

Registration and Contact Hours

Select the Enroll button below to register for this webinar. If you have any trouble accessing the webinar, contact trainingmanager@nephtc.org.

The Certificate of Completion will include the length of the webinar. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

About this Webinar

The area of Employee Grievances and Discipline is not black and white. How do you deal with employees that are challenging or may have grievances with you or your department? What conflict resolution management styles can help? What is progressive discipline and why is it important? What are employees' due process rights and what do managers have to consider in the decision to terminate? Learn about these topics in this webinar, including a case study.

What you'll learn

At the end of the course, participants will be able to:

• List five conflict resolution management styles and provide one example of an appropriate way to use each
  
• Identify five due process rights of public employees
• Name four common steps of progressive discipline
• Identify three things a manager should do before, during, and after a disciplinary hearing
• List three things a manager needs to consider in a decision to terminate

Subject Matter Expert

• 
  Cheryl Sbarra
  Senior Staff Attorney,
  Massachusetts Association of Health Boards

Registration and Contact Hours

Select the Enroll button below to register for this webinar. If you have any trouble accessing the webinar, contact trainingmanager@nephtc.org.

The Certificate of Completion will include the length of the webinar. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

About this Webinar

Hiring talented people is critical to the success of an organization. What are the processes involved in recruitment and hiring? To hire the most talented people, we have to attract them, recruit them, assess and evaluate them, and then make the right hiring decisions. Learn about best practices in this webinar.

What you'll learn

At the end of the course, participants will be able to:

• Identify two effective recruitment practices
• Describe five types of interview bias
• Name four things you should do before interviewing job candidates
• Give three examples of what NOT to ask when interviewing job candidates
• List two common hiring mistakes

Subject Matter Expert

• 
  David Pia
  Director of Human Resources,
  Boston Public Health Commission

Registration and Contact Hours

Select the Enroll button below to register for this webinar. If you have any trouble accessing the webinar, contact trainingmanager@nephtc.org.

The Certificate of Completion will include the length of the webinar. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

About this Webinar

What is the history of the labor movement up to current times? What national laws do you need to know relative to labor? What are Local Boards of Health permitted to do under Chapter 111 Sec 27? What are collective bargaining agreements and how do they fit (or don’t fit) into Local Board of Health management practices? How can job descriptions contribute to organizational effectiveness? Learn about collective bargaining from the experts.

What you'll learn

At the end of the course, participants will be able to:

• Summarize the history of the U.S. labor movement from the late 1800s through the mid-1950s
• Describe three provisions of two U.S. labor laws (National Labor Relations Act of 1935 and the Labor Management Relations Act of 1947)
• List three things MGL Ch 111 s27 allows LBOH to do
• Apply collective bargaining agreement provisions to a situation where a workforce reduction involves union employees
• List three ways well-written job descriptions contribute to individual effectiveness, and two ways they contribute to organizational effectiveness
• Apply MGL Ch 111 s27 and local personnel by-laws to situations where employees are hired and fired

Subject Matter Expert

• 
  Cheryl Sbarra
  Senior Staff Attorney,
  Massachusetts Association of Health Boards

Registration and Contact Hours

Select the Enroll button below to register for this webinar. If you have any trouble accessing the webinar, contact trainingmanager@nephtc.org.

The Certificate of Completion will include the length of the webinar. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

About this Course

This course is designed to strengthen the management skills of the current or future heads of local or regional health departments and managers or directors in city or state public health agencies in Massachusetts.

This is a team-based course taught in a blended format over four months. Once enrolled, you will be placed in a team and each team will be assigned a mentor. Your mentor will be an experienced public health professional who will guide your team discussion assignments.

At the conclusion of the course a graduation ceremony will be held. A certificate of completion and 25 contact hours will be issued once you submit the final post test and course evaluation. Self-paced modules that you completed as part of the course offer additional certificates and credits.

What you'll learn

At the end of the course, participants will be able to:

• Explain the need and urgency to manage differently in today’s environment
• Describe new information, tools, and resources to help manage more effectively
• Demonstrate enhanced skills to better manage all aspects of public health organizations

Each week’s lesson(s) will have specific learning objectives that are connected directly to the assignments and team discussions. Lessons include optional resources for you to learn more about each topic and have instructors who are subject matter experts in their field of study.

• 
  Kathleen MacVarish
  Course Director
• 
  Seth Eckhouse
  Course Manager

Enrollment and Contact Hours

Note that you must first register for this course by completing a registration form (PDF). Once your registration has been confirmed, you will receive an enrollment key to access the course.

Once the final post-test and course evaluation are submitted, participants will receive a certificate of completion and 25 contact hours. Self-paced trainings completed as part of the course may offer additional certificates and credits.

DISCLAIMER:
This training and all supporting material was supported by funds made available from the Centers for Disease Control and Prevention, Office for State, Tribal, Local and Territorial Support, under B01OT009024. Additionally, this training was supported by the Grant Number, 5U90TP116997-10, funded by the Centers for Disease Control and Prevention and the Assistant Secretary for Preparedness and Response. This project is also supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27877.
The views and opinions expressed as part of the training and all related documents and course materials are those of the authors and do not necessarily represent the views and opinions or the official position of, or endorsement by, the Centers for Disease Control and Prevention, its Public Health Emergency Preparedness Program, the Office of Assistant Secretary for Preparedness and Response (ASPR) Hospital Preparedness Program, or that of HRSA, HHS or the U.S. Government.